Frequently Asked Questions (FAQs)
Do you provide support?
We provide unlimited customer and product support at no additional fee or charge for all CERVIS Premier Edition customers and limited support for CERVIS Standard and Basic Edition customers. In addition to our knowledgeable support staff, we also provide a searchable online support knowledge base, online community forums, and a user manual that is updated every time CERVIS is upgraded.
All support questions are handled quickly by one of our friendly and courteous, United States based customer support experts.
Why do I need CERVIS?
Management of volunteer activities and organization of service projects requires an extensive amount of time that for many organizations and staff, does not exist. CERVIS' capabilities allow a volunteer to create and update their own profile online and register for events, freeing up valuable time. Because a volunteer logs in to their profile, it ensures you have their current contact information at all times. When it is time for your event, CERVIS quickly generates and prints sign-in sheets, event rosters, nametags, event summary reports and so much more. CERVIS makes your job easy by generating reports based on the criteria you select. Your detailed reports can include volunteer information about who has participated in a certain number of volunteer events, who may have a specific volunteer skill and/or equipment to contribute, who is available to volunteer during certain times of the day, who have indicated they'd like to volunteer in a leadership position as an event leader, and the list goes on. CERVIS' goal is to make volunteer and event management easy for you so you can focus your time, money and resources where they matter the most!
Can our organization afford CERVIS?
CERVIS is the key to taking your service-oriented organization to the next level. Many organizations stop growing and serving because event and volunteer management becomes too much of a burden and it drains staff and resources. For a fraction of the cost of an administrative assistant, CERVIS has all the tools to grow your organization while effectively managing both your service events and volunteer information. What's more, compared to other packages, there are no hidden costs or maintenance headaches. Since CERVIS is web-based software, you do not have to purchase and maintain a server computer, purchase software for each computer using the software, buy upgrades to the software (for each computer) as well as the costly purchase of a service contract. If your organization is committed to effective and efficient volunteer management and service in the community, you cannot afford to pass CERVIS up.
How much are upgrades?
There is no cost for upgrades. CERVIS is web-based software and therefore, the application is continually improving and being upgraded. So, as new features are added, you will automatically get them free of charge!
The Security and Availability of your critical volunteer and event information is Priority #1 at CERVIS Technologies. CERVIS has been designed from the ground up with security in mind. All of our code is evaluated and scrutinized by an industry certified Network Security Analyst to ensure our application is secure against today's hostile internet environment. Our servers are up-to-date and patched regularly to ensure all operating system, database and application software is hardened against attack.
All of our equipment and data is located within a state-of-the-art data center in Texas. Access to the data center is restricted by security guards, two factor authentication barriers, plus continually monitored closed-circuit motion sensitive cameras trained on all entrances and common areas 24x7x365.
Our entire application platform is protected by both network-based and host-based firewalls as well as being safeguarded by network address translation. All systems are protected by network-based and host-based Intrusion Protection Systems and CERVIS Technologies proactively monitors and analyzes all server system logs to identify security threats. Additionally, our data center utilizes systems for Distributed Denial of Service, and many other external threats.
Our network infrastructure offers complete redundancy throughout. All three of our SAS 70 Type II certified data centers provide redundant electrical power, equipment cooling systems and Internet connectivity. The application databases are stored on redundant drives configured within the servers and all customer data is encrypted, backed up, and stored at a secure offsite location two times per day. Each database server is also configured with mirror replication so all information in the database is copied, up to the last committed transaction, to one of our fail-over data centers. This means that in the unlikely event that we experience the loss of our primary data center, CERVIS will continue to remain fully operational.
Do I need special IT equipment or software?
Since CERVIS is web-based software, all you need is an internet connection and web browser on your computer at home or at the office. A high speed internet connection is recommended, but not required.
What are the benefits of a hosted Software as a Service (SaaS) Solution like CERVIS?
ON-DEMAND ACCESS: CERVIS is available to anyone, anytime, anywhere with just a web browser and an Internet connection, including most web-enabled cell phones and PDA browsers.
EASY TO LEARN & USE: CERVIS volunteer and event management software is easy for both your organization and any volunteer to use.
REDUCED RISK: CERVIS provides customers a professionally managed environment with multiple levels of security, redundancy and backups to ensure your data is safe and secure.
NO TOUCH UPGRADES: We regularly upgrade our software with new features and enhancements; the upgrades are free and require no action on the part of your organization to install them.
LOWER TOTAL COST OF OWNERSHIP: The overall cost of a hosted solution is actually lower due to the reduced costs of maintenance and internal IT support.
How many users can access CERVIS at the same time?
There is no limit to the number of users that can access the powerful management capabilities of CERVIS at one time.
Can CERVIS integrate into our existing organization website?
CERVIS integrates seamlessly into most organization's websites. When a volunteer goes to your organization website, they will see the listing of volunteer opportunities that you have created and they will be able to log in and register to serve. Your volunteers won't even know that your event registration is run separately from your organization webpage. As you create customized events, they will instantly be published on your event registration page and you will have complete control over what the volunteer sees.
For organizations that do not have a website, or do not desire to integrate CERVIS into their website, CERVIS provides a customized website console for you to direct your volunteers to log in and register for events.
What is the application?
CERVIS is a web-based volunteer and event management system designed from the ground up to help your organization with the management of service opportunities and volunteer data. CERVIS integrates with your existing organization's website to provide volunteer online registration to service projects that you have created and customized. CERVIS offers many tools to keep your volunteer-oriented organization functioning well:
A volunteer management system to keep accurate volunteer contact information and recordsReports that are completely customizable by youMailing lists and emails to keep people connectedSoftware that creates name tags, event rosters, event summary reports, and more!
CERVIS integrates all of these elements, plus many more, to make your job much easier as your organization serves in the community.
Why is "web-based" so important?
While there are many different ways to keep track of your vital volunteer information, a problem is created when information can only flow in one direction like in the case of many software-based systems. It is up to staff members and individuals who volunteer in the office to know all the activities of the organization, and then to communicate those activities to people who currently volunteer with the organization and to the community. We have taken volunteer and event management to a new level. CERVIS is different in that every volunteer in your organization can register for events, express interest in service opportunities, view the service event they and their family members have registered for, and much more.
You will no longer have out of date email addresses, phone numbers, or mailing addresses, as CERVIS allows each member to log in and make the changes themselves, saving your administrators precious time for other tasks